Order Processing, Damages and Cancellations FAQ
How do I know my order has been placed?
When you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
In the event an item has gone into backorder status, we will contact you with your options, which generally are to wait for restock, to get a similar item shipped sooner, or to cancel the order.
How do I know when my order has shipped?
We will email you tracking information within 24 hours of receiving this information.
What if I have a question about my order?
If you have questions at any time about your order, please call or text 404-777-2346 for fastest service.
Or, you can email firstname.lastname@example.org.
What if my item is damaged?
All shipments are insured for damages. All vendors insure their products are free from damage and are not missing parts. If there is any issue with damage or missing parts, these issues will be taken care of.
Please carefully inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. Also, please take photographs of damaged packaging. We will need photos of the damaged item or if an incorrect item was shipped. Email those photos to email@example.com.
For furniture shipments, it is critical that you note any damage on the BOL (Bill of Ladle) when you sign for your furniture.
The Bill of Ladle is a legal document that you need to be present to sign for larger furniture orders that are shipping LTL (Less than Load). These arrive on the back of a semi at your home.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org along with a description of the issues you are experiencing and we will contact the vendor and/or shipping company on your behalf to get a replacement to you as quickly as possible.
How are cancellations and refunds handled?
If an order has not shipped, it can be cancelled. Once it has shipped, then you would need to ship the item back to the warehouse where it was shipped from for a partial refund. Some vendors do not offer a refund, and this is noted on the product pages.
Orders are always shipped as quickly as possible, so if there is a reason to cancel prior to shipment, it's important to email and call us as soon as possible at 404-777-2346 and email@example.com.
Each vendor has their own specific refund policies for items which may include restocking fees. Any refund must be requested within 10 business days of receiving shipment. Damaged items will be replaced.
You will be responsible for shipping items back, which can be cost prohibitive in terms of returning furniture. Make sure to carefully measure your space prior to ordering.
For any specific questions, email firstname.lastname@example.org or call/text 404-777-2346.
Refunds minus restocking fees will be issued once an item has been received at the vendor warehouse.
Can I special order products?
Contact us with specific details of what you are wanting. We have multiple vendors who are capable of doing custom orders. For example, the Ford Bar and be custom made with any available tailgate, such as Chevy. Also, Wine Cork Displays can have custom script.