How do I know my order has been placed?
When you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
In the event an item has gone into backorder status, we will contact you with your options, which generally are to wait for restock, to get a similar item shipped sooner, or to cancel the order.
How do I know when my order has shipped?
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address or phone number you provided at check out.
What if I have a question about my order?
If you have questions at any time about your order, please text 404-777-2346 for fastest service.
What if my item is damaged?
Please carefully inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.
For furniture shipments, it is critical that you note any damage on the BOL (Bill of Ladle) when you sign for your furniture.
If your item(s) do arrive damaged, please send photos to email@example.com along with a description of the issues you are experiencing and we will contact the vendor and/or shipping company on your behalf to get a replacement to you as quickly as possible.
How are cancellations and refunds handled?
Due to restocking issues that are still present from covid, we are allowing orders to be placed for shipment as they restock.
Since this can be a month or more in the future, orders can be cancelled anytime prior to shipment with no cancellation fee. If the order has been shipped, then refer to refund policies by the vendor.
These are all listed on the product pages.
Orders are always shipped as quickly as possible, so if there is a reason to cancel prior to shipment, it's important to email and call us as soon as possible at 404-777-2346 and firstname.lastname@example.org.
Each vendor has their own specific refund policies for items which may include restocking fees. Any refund must be requested within 10 business days of receiving shipment. Damaged items will be replaced.
You will be responsible for shipping items back, which can be cost prohibitive in terms of returning furniture. Make sure to carefully measure your space prior to ordering.
For any specific questions, email email@example.com or call/text 404-777-2346.
Refunds minus restocking fees will be issued once an item has been received at the vendor warehouse.
Can I special order products?
Contact us with specific details of what you are wanting. We have multiple vendors who are capable of doing custom orders.