Zuo Modern Cleaning, Warranty, Return Policies and Information

ZUO FURNITURE CARE & CLEANING GUIDE 

INDOOR FURNITURE 

Tips and tricks for keeping your furniture looking fabulous. 

  • Fabric Upholstery
    Wipe all spills clean with lukewarm water and a damp cloth or sponge; blot to remove excess water; air dry. To prevent fading, keep fabric out of direct sunlight. Rotate cushions and vacuum crevices regularly. Clean all pieces simultaneously to prevent any variances in color. Professional upholstery cleaning is recommended for worse stains or spills.
  • Leather
    For minor spots and spills, immediately wipe with a soft white cloth dampened with distilled water and let air dry. Do not dry with hair dryers, heaters, etc. For spills of butter, oil or grease, wipe up any excess with a clean, dry cloth. Do not apply water or try to wash the spot. Leave the spot alone. The spot should dissipate into the leather after a short period of time. To keep the leather supple and prevent fading, protect it from exposure to direct sunlight and heating vents. Dust with a clean soft cloth. Vacuum crevices regularly.
  • Vinyl or Faux Leather
    To clean, wipe with a soft damp cloth. Vacuum crevices regularly. We recommend any non-commercial vinyl cleaner to remove spots.
  • Wood Furniture (including Real Wood, Wood Veneers & MDF)
    To maintain the quality of your wood furniture, do not expose it to direct sunlight or excessive temperatures; extreme changes in humidity can cause warping. Always use coasters, pads, cloth or felt to protect the furniture surface. Use protective mats under hot dishes. Use a protective pad when writing with a pen. Lift objects rather than dragging them over the furniture surface. Blot spills immediately with a clean cloth. Dust often using a soft, clean, lint free cloth. Avoid harsh fabrics, paper towels or disposable dusting towels, as they may scratch the surface. Use a non–silicone and non–wax polish; do not use soap, water or wax.
  • Steel & Stainless Steel
    Always use coasters, pads, cloth or felt to protect the furniture surface. Use protective mats under hot dishes. Wipe up spills promptly. Clean with a soft damp cloth. Wipe dry. Avoid using abrasive cleaners, chemical solvents, strong detergents, and cleaners with bleach. For Stainless Steel, we recommend stainless steel cleaner to remove spots.
  • Polished Marble and Stone
    As hard as stone or marble is, the surface is still porous and might stain from liquids or foods, scratched and chipped. Protect from acidic substances like wine, coffee, fruit juice and tomato sauce. Always blot spills immediately and rinse with a clean, damp cloth. To prevent ring marks, place coasters under glasses and dishes, and use mats or runners beneath hard objects that might scratch the surface. Do not place hot items directly on the tabletop. Do not use chemical cleansers, dusting sprays, abrasive cleaners, or furniture polish. Dust frequently with a soft dry cloth.
  • Glass & Faux Marble / Faux Stone / Faux Wood
    To clean, wipe with a soft damp cloth. Avoid the use of chemical and abrasive cleaners. Wipe up spills immediately. For glass tops and shelves, glass cleaner may be used, but avoid spraying it onto the metal or wood frame.       

OUTDOOR FURNITURE 

 For daily care, wipe with a soft dry cloth. Wipe spills with a clean dry cloth. Avoid the use of harsh cleaners and abrasives. Store indoors during long periods of inclement weather. Make sure furniture is completely dry before storage. Cover furniture with outdoor covers when left outside during inclement weather or when not in use. Use a proper outdoor cover that allows for adequate ventilation without trapping moisture. 

  • Outdoor Polypropylene Weave
    All our poly-weave products need to be cleaned and washed regularly when left outside. Simply start by wiping down with a damp cloth or warm water. For tougher dirt use warm water and a non-abrasive household soap.
  • Teak & Acacia Outdoor Furniture
    Teak and Acacia woods are naturally resistant to the elements and the original color may weather and soften to a silver-grey patina if left outside and untreated. To remove the silver-grey appearance and natural day–to– day dirt, wash with warm soapy water using a soft scrub brush, stroking lightly in the direction of the grain. Allow to dry completely. Commercial teak cleaners and oil may be used to restore the natural color and luster of the wood.
  • Metal & Mesh Weave Outdoor Furniture
    Wash frame with a mild solution of soap and water; rinse with clean water and dry thoroughly. Cover furniture with outdoor furniture cover when not in use. Before storing, drain all water that may have accumulated around the frame. Store indoors when not in use or during periods of inclement weather.
  • Outdoor Furniture Cushions
    Extend the life of your cushions by keeping them free of dirt and foliage. Periodically shaking or rinsing the cushions is recommended. Thoroughly flush using a hose with cold water to remove all soil and residue. For deeper cleaning, spot clean with mild soap. Do not machine wash or use chlorine bleach. Stand cushions on end and dry completely in the sun before using or storing. Do not place in dryer. To prevent mildew, never wrap in plastic for storage and ensure the cushion is completely dry before storing. Store indoors when not in use for long periods of time or during inclement weather.
  • Outdoor Faux Concrete
    Our faux concrete collections come with cleaning and care instructions. We recommend mild soap and water to easily remove surface dirt or food from non-porous surface.
  • Outdoor Poly-wood Furniture
    Wash frame with a mild solution of soap and water; rinse with clean water and dry thoroughly. For oils or food rings/ stains use a mild degreaser, such as citrus degreaser then wipe with a dry cloth.

Warranty Information 

Zuo Modern offers a 1 Year Structural Limited Warranty on all our products 

Zuo is proud to offer all our items for use in any application. We do not differentiate between residential or contract/commercial usage. 

All our Zuo items are sold and guaranteed with a limited 1-year structural warranty. Should your item ever have warranty issues please contact us with more details. 

Service and Guarantee 

Zuo Modern is proud to offer the highest quality and standards for all our products and stands behind our manufacturing. All our Zuo items are sold and guaranteed with a limited 1-year structural warranty against manufacturing defects. Should your item ever have warranty issues please contact us with more details. ZUO provide full parts, stocked in our warehouse for products that arrive with missing or broken parts. Simple send email with images for verification. 

ZUO Return Policy 

  • We will accept the return of any UNOPENED PRODUCT with a +30% RESTOCKING FEE within 30 days of the invoice date for credit towards your account.
  • All returns require a RETURN AUTHORIZATION TICKET from Zuo Modern. The warehouse will refuse any returns without this ticket.  To get this ticket, you must contact Home Bars and More LLC at 404-777-2346 or contact@Homebarsandmore.com
  • We DO NOT provide payment for RETURN SHIPPING except for defects or order processing irregularities. Customer is responsible for return cost if return is based on preference or changing your mind.
  • Because it is so expensive to ship furniture and the restocking fee is 30%, Home Bars and More recommends you consider sales purchases to be final, but we will honor returns that follow this information within 10 days of receipt of furniture.  As always, any product defect will be fixed at no cost to you.
    Return Instructions
  1. Please call Home Bars and More to get a MERCHANDISE AUTHORIZATION (RMA) number.
  2. Once you get a RMA #, fill out the Return Authorization Form and fax it to 510-667- 0020 or email it to your assigned customer service representative.
  3. All Zuo Modern products are sealed with a logo tape. The tape must be INTACT to be considered an unopened return or exchange.
  4. If the return is an exchange for damaged merchandise, Zuo Modern will issue a UPS CALL TAG. Otherwise the end user is responsible for all return shipping with the RMA.
  5. Credit towards your account will occur as soon as product is received and immediately inspected by Zuo Modern.

 

Established in 2005, Zuo Modern is the product of two entrepreneurial friends, Luis Ruesga and Steve Poon, who shared a vision of building a successful modern furniture company together that was beautiful, accessible, and fun!

With an eye on high-design and fashion, their upbeat, modern collection has evolved into a lifestyle brand that includes inspired furniture for every room in your home, as well as a gorgeous collection of outdoor furniture, lighting and mirrors. The overall aesthetic is pure in form and includes an eclectic mix of mid-century modern, contemporary, and industrial chic – perfect for the modern home, urban loft, or office space.

In addition to their passion for product, Luis and Steve have always put their customers first and continue to strive to provide the best service possible. Their approach is simple: every client, whether new or established, large or small is a priority. They stand behind all that they do and are ever-striving to exceed expectations.

Although, Zuo has grown into an international brand with offices across the globe serving the retail, hospitality, restaurant and design industry, it maintains its small company attitude. They successfully collaborate with their over 200 employees and celebrate each milestone with everyone who works with them. Zuo Modern is family and they view each customer as part of the family.