KETTLER® Cleaning, Warranty & Return, Damage Policies
TREATMENT AND CARE OF WROUGHT IRON
KETTLER® wrought iron requires minimal maintenance and should be cleaned periodically using a cloth or sponge with mild soap and warm water. If used near the sea, we recommend cleaning it before the winter starts as well as an occasional rinse. Never leave the frames standing in water. If scratches or chips should be discovered in the coating, wipe area with a clean cloth and refinish with our aerosol touch-up paint which is available through our parts department. Never use a pressure washer to clean the furniture.
CARE OF ALUMINUM PRODUCTS
Aluminum requires minimal maintenance and can be cleaned periodically using a sponge with mild soap and warm water.
TREATMENT AND CARE OF SOLID POLYMER RESIN
Clean your KETTLER® resin furniture with a mild soap and warm water to ensure long lasting beauty and performance. As with cars or boats, dust, grime and other foreign agents should be washed off ASAP to prevent damage to the finish. For added protection, occasionally apply a coat of car wax (also recommended when first purchased).
ALL WEATHER WICKER CLEANING
Vacuum or use a soft brush on woven material and cushions to remove organic material and loosen surface soil. Wash with a mild detergent and clean water solution to remove soil. Rinse and allow to dry thoroughly before use.
CARE OF SLING FABRIC
Clean using a sponge with mild soap and warm water as needed. For especially stubborn stains a soft scrub brush may be used. It’s recommended to simply brush off dirt before it becomes embedded in the fabrics and wiping up spills as soon as they occur.
All cushions are made from 100% solution dyed acrylics and can be cleaned using a sponge with mild soap and water as needed. For stubborn spots a soft bristle brush may be used. Rinse thoroughly with clean water, then air-dry.
Our products are made to endure the elements but to keep your furniture in its best condition we recommend storing or covering it when not in use for an extended period of time. NEVER use a pressure washer, abrasives, acetone or cleaning agents with chlorine.
Five (5) year residential & three (3) year commercial frame structure & finish (rust corrosion, blistering, & peeling) guarantee
ALUMINUM (Includes LIFE Outdoor Living Products)
Three (3) year residential & one (1) year commercial frame structure & finish (rust corrosion, blistering, & peeling) guarantee
SOLID POLYMER RESIN
Three (3) year residential & commercial frame structure & finish guarantee
ALL WEATHER WICKER
Three (3) year residential & commercial frame & weave guarantee
SLINGS & CUSHIONS
One (1) year residential and commercial guarantee against normal wear and tear
*Items specifically listed on www.kettlerusa.com/patio-furniture
• Failure to observe care instructions • Incorrect assembly, handling, negligent use or unreasonable abuse • Accidental damage (Wind, Fire, Rain, Flood or other acts of God) • Normal wear and tear on parts such as foot caps • Rusting or oxidation of frames resulting from exposed metal surfaces that have been scratched, chipped or not properly maintained • Permanent stains caused by lotions or oils
All warranties apply to the original owner and begin at the date of purchase. Should your product become defective within the warranty period email email@example.com with proof of purchase, a detailed explanation of the problem, and clear pictures of the complete product(s), the defective area(s) and the production label located on the underside of the product. KETTLER reserves the right to send replacement parts, touch up paint, replacement product or a comparable replacement product to resolve the claim.
*For replaceable parts or touch up paint contact KETTLER® Parts and Service Department by phone 866-804-0440, by fax 888-222-9333 or by e-mail firstname.lastname@example.org.
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATIONS OR LIABILITY ON THE PART OF KETTLER. KETTLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH SUCH PRODUCTS. SEE KETTLERUSA.COM/PARTS FOR FULL WARRANTY.
CLAIMS: All merchandise is carefully packed and thoroughly inspected before leaving the KETTLER facility. The carrier upon acceptance of any shipment assumes responsibility for its safe delivery. For all third party or collect shipments, once the product has left the KETTLER dock it then becomes the property of the Dealer. It is the responsibility of Dealer to file claims with the freight carrier for shipping costs and product(s) cost and make arrangements for any return of the damaged product(s) back to Dealer's facility.
Contact Home Bars and More, LLC (Dealer) for any issues with shipment. 404-777-2346 or email@example.com so we can manage any issues between shipper and wholesaler.
VISIBLE LOSS OR DAMAGE: Before accepting merchandise from the carrier, inspect cartons for visible signs of damage and note any loss or damage on the on the delivery receipt. Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier’s agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The carrier will supply the form required to file such a claim.
CONCEALED LOSS OR DAMAGE: Before accepting merchandise from the carrier, inspect cartons for visible signs of damage and note any loss or damage on the delivery receipt. Concealed loss or damage means loss or damage that does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered upon unpacking, make a written request for inspection by the carriers agent within 5 days of the delivery date. Then file a claim with the carrier since such damage is the carrier’s responsibility. If these instructions are carefully followed, KETTLER® will use reasonable efforts to support the dealer's claims and to help protect the dealer against loss from concealed damage.
RETURN POLICY: No returns will be accepted without proper authorization, completed warranty claim form and all applicable images. Merchandise received from unauthorized returns will be refused or returned to stock with no credits given. You must contact Home Bars and More, LLC to receive your authorization to return product. Customer is responsible for shipment fees back to warehouse if return is due to changing your mind. Quality of product is always guaranteed.
RESTOCKING FEE: Returns caused due to a change of mind by a customer or end user will be handled by KETTLER® on an individual basis. If a return is allowed, all freight charges will be paid by customer and a 30% restocking fee will apply.
For this reason, Home Bars and More, LLC recommends that you consider the sale final. As always, any damage to your furniture will be taken care of.