All Shipments are Insured for damages.
If you have a damaged item, these will always be replaced or repaired.
In order to receive a refund based on preference, please email email@example.com within five business days of receiving your item and request information on where to ship the item. Some wholesalers operate on a "All Sales Final" basis. This is based on preference, any defects will be rectified.
You will need to pay the shipping costs for returning the item if it is a return based on preference. Some wholesalers have different policies, and we have included pages per vendor so you can see if they have a different policy. Once the item is received back in the respective warehouse, you will be issued a refund minus whatever restocking fee the vendor charges.
Again, some wholesalers, like LMTD, do not offer refunds based on preference.
We ship from multiple vendors and warehouses, so their policies vary.
If you had an item personalized, it cannot be returned.
Due to the high cost of shipping furniture items, it is cost prohibitive to return a furniture piece. Please keep this in mind when ordering. We recommend measuring your space and for questions prior to purchase. You can call/text 404-777-2346 with any questions.
If your item arrives damaged, you will receive a replacement. Damages for furniture need to be noted on the BOL (Bill of Ladle) when it arrives at your residence.
3-5 photos are necessary for us to process replacements.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos of damaged items should be sent to firstname.lastname@example.org.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Again, this will be cost prohibitive to return furniture so please call or text with questions if you have any prior to ordering.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. A restocking fee will apply. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Every wholesaler has their own method of handling refunds and repairs, and we will work with the wholesaler and work with you so that you are satisfied with the end result, within measure.